Been a LOYAL AT&T customer for longer than I probably should have. In an effort to safe money while still keeping our smart phones my wife and I went down to an AT&T store. Long story short, they GOT us with their $160 plan. We POINTEDLY asked what the red flags were with this plan. “Nothing”, the sales hack replied. We didn’t buy it and kept pushing. We finally signed up and saved over $40 per month. THEN CAME THE TRUTH. “You can’t upgrade your phones without paying $xx per month extra.” That’s when I dropped an F bomb. “I want my old plan back. This new way I’ll be paying MORE than I did before and the whole reason was to SAVE money.” “Sorry, that plan is no longer available.” So today, I was sent the following article. Enjoy.
BTW – as soon as we need to upgrade phones we WILL be switching. EVEN IF AT&T offered us a lower plan. They would probably be lying any way.
AT&T’s new Mobile Share plans are misleading in that they are basically a limited promotion on par with how cable companies offer you an introductory rate, which is then increased at a later date.
I’ll start out by saying AT&T’s new 10GB Mobile Share plans are a good deal: four lines, 10GB of data at $160. You arrive at that amount by adding 4 lines at the new reduced rate of $15 per line (4 X $15 = $60), regardless of device, plus $100 for that 10GB bucket of data.
And that’s exactly what I got.
However, a day after having switched to that plan on February 3, I upgraded one of my lines to a new iPhone 5C. When I checked my bill, I found that the monthly per-line fee for that line had increased from $15 to $40.
When I called customer service, I was told that the new plans were only good for existing customers on plans active on or before February 2. Upgrading to a new device is essentially initiating a new plan/contract, which means that any time I upgrade a line, I’m going right back to that $40 per-line monthly connection fee. For a plan with 5 lines, that will eventually mean an extra $125 per month if I upgrade. Which means my $160 plan eventually increases to $285 per month. [More]