For nearly 20 years, I’ve been listening to various theories about why companies have been so clueless in serving the needs of their customers… and why it often is so frustrating to work for a large, “successful” company.
I’d like to suggest that the #1 cause of both problems is the same: companies often empower the employees who – in countless small ways – lie, cheat and steal.
Reward takers, ignore givers?
To use Wharton professor Adam Grant’s estimates, about 35% of the business workforce is comprised of takers. These are folks who are out for their own interest. Among their numbers are leaders who are driven more by ego than empathy. Some are self-promoters who are quick to take credit for the work of others, who twist reality to suit their interests, and who care about power more than people.
Yes, I’m being brutally honest here. [read via LinkedIn]