Loving your job doesn’t mean you’re in the throes of an office romance. It’s not that your gig is easy–some of the happiest people have the hardest jobs. Rather, As HubSpot CTO Dharmesh Shah notes on LinkedIn, job-love has a slow burn of fulfillment–the kind that can be engineered in your day to day.
Your customers are people
They’re neither consumers nor users, but people. While that might sound wishy-washy to time-macho badasses, appreciating the whole experience of the person interacting with your company is at the center of design thinking–and thus a gateway to innovation. [read]