Two online platforms that help small businesses respond to customer commentary.
These days, customer communication comes in many forms, including phone calls, emails, and tweets. Whatever the medium, online customer service platforms make it easier to field and respond to questions and complaints. Here are two to consider.
When a customer makes contact via phone, email, chat, discussion board, Twitter, or Facebook, Zendesk automatically creates a ticket and places it in one central inbox. Multiple employees can access the inbox and respond directly to customers on various platforms. A dashboard features charts and graphs illustrating customer satisfaction ratings and other metrics. Zendesk, which has apps for a variety of mobile devices, supports 11 languages. Cost: Starting at $20 a year for three users, then $29 a month per user [read]