All employees want feedback and good bosses know that giving it appropriately is one of the single most effective ways to improve performance.
But as I consult to different businesses, I’m often struck by how very bland and routine much of the feedback is. I’m talking about: “Good job!” “Nice work!” “You’re the greatest!”
These comments are positive, but they aren’t feedback. Why? Because they don’t tell employees what they did right–only that they did do something that met with approval. It gives them no clue as to what particular talent or habit you’re trying to reinforce. [read]